Use the help files to assist with exporting parameters, importing parameters, using the compare function Information is detailed and easily understood Two options to get help Use the mouse to click on the question mark in the blue circle Use the drop down menu across the top of the page Refer to the “Help for this view” menu to open a file for the particular screen you have open It is beneficial to use last 6 of the VIN, engine serial or unit number in the file name when you save a parameter par file 1 2 3 4 5ĥ Working with Parameters in DDDL and DDRS

NOTE: par files do not include the unit number of engine serial. Typically the computer hard drive is referred to as C drive Open directories to work down to the parameter folder by opening the folders noted as 1,2,3,4 and 5 Select and click on the parameter file you wish to copy Use the right mouse button to select the copy option Open your system and paste the file into the new message to send CSC is Include ticket number in the subject line. Presentation on theme: 'Interpreting Log Files'- Presentation transcript:Ģ Providing Contact Information - Help Us Help You Attached was received at the CSC fax with insufficient information to direct it to the intended recipient Ticket reference missing Engine serial number missing VIN information missing Return contact information missing Name and telephone with area code minimum No addressee noted There are 30+ people that all use the same fax number Consequences: Customer engine repair is delayed Repair Technician feels ignored because there is no means for call back from Customer Supportģ Working with Parameter Files in DDDL and DDRSĬPC, ACM and MCM parameters can be compared using DDDL, DDRS or DDDE 7.x software Service staff need to learn how to: utilize this function in the DDRS tool export locate and transfer parameter files into an message so these can be sent to Customer Support Printing, scanning and faxing 40 pages of parameters is inefficient Wastes technicians time at the repair facility Costs a significant amount for wasted paper, scanning and telephone charges to fax Wastes time at Customer Support since the parameter comparison function in the software will identify differences in the files in less than 5 minutesĤ Working with Parameter Files in DDDL and DDRS

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